Frequently Asked Questions
Everything you need to know about shopping with S.T. Dupont UK.
How can I verify the authenticity of my S.T. Dupont product?
Every authentic S.T. Dupont item is accompanied by a unique identification number and an official warranty card. To ensure authenticity, we recommend purchasing exclusively through our official UK store or authorized retailers.
What are your shipping options within the United Kingdom?
We offer complimentary standard shipping on all UK orders over £200. For urgent requirements, we provide an Express Delivery service via DPD or DHL, typically arriving within 1-2 business days.
Do S.T. Dupont lighters and pens come with a warranty?
Yes, all S.T. Dupont writing instruments and lighters are covered by a two-year international warranty from the date of purchase against manufacturing defects.
What is your return policy for online orders?
We offer a 14-day return period for all unused items in their original packaging. Please note that personalized or engraved products are non-returnable unless they possess a manufacturing fault.
How should I maintain my S.T. Dupont leather goods?
To preserve the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend cleaning with a soft, dry cloth and using S.T. Dupont approved leather care products.
Which payment methods do you accept?
The S.T. Dupont UK Official Store accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay.